MatSu CompassStaysCheck dates

Compass Cabin at Caswell Lake

Stay policies,
in plain language.

These are the current operating rules for direct stays. The final price and cancellation policy shown before payment are the terms accepted for a particular reservation.Effective 2026-07-28 · Version 2026-07-28-r2

01

Booking and payment

Direct stays are confirmed only after the booking service verifies the complete overnight range and Square reports payment as completed. An open payment page, temporary calendar hold, or pending card attempt does not confirm a reservation. The guest authorizes the complete amount shown at Square checkout.

02

Occupancy and stay length

Maximum overnight occupancy is four registered guests. One-night stays are allowed when the calendar is open. Check-in begins at 3:00 PM and checkout is by 11:00 AM unless another time is approved in writing.

03

Pricing and tax

The nightly rate, selected extras, pet fee, and direct-booking savings shown in the final quote control for that reservation. There is no cleaning fee. A 5% Mat-Su Borough transient-accommodations tax applies to discounted taxable accommodation charges and is shown separately. Optional-item tax treatment follows Borough rules and appears in the final quote.

04

Pets and service animals

Up to two pets may be included. One standard $50 nonrefundable pet fee applies per stay, not per pet or per night, and receives the same complete-stay direct-booking discount shown in the final quote. Only the resulting pet-fee amount actually paid after that savings is nonrefundable. The pet limit and pet fee do not apply to qualifying service animals. Certification, registration, or a vest is not required. Guests remain responsible for actual damage on the same basis as every other guest.

05

Flexible cancellation

Submit a cancellation request through the secure reservation portal or by email to info@matsucompass.com at least 48 hours before 3:00 PM Alaska time on the scheduled check-in day. A portal request records the request but does not itself release dates or issue money. Cancellation is effective when the host confirms it in writing. The host will refund the eligible amount paid, including refundable taxes but excluding only the disclosed pet-fee amount actually paid after direct-booking savings, minus a cancellation fee equal to the actual Square processing fee charged to the host for that payment and not returned to the host. The processing-cost amount will be documented. The host will initiate an eligible refund within two business days; a card issuer may take additional time to post it. Later refunds are at the owner’s discretion.

06

Indoor air and fire safety

Smoking and vaping, including marijuana and e-cigarettes, are prohibited inside the cabin and garage and within 20 feet of entrances, openable windows, and air intakes. Keep the BBQ at least five feet from the cabin and never use it in the garage. Fire-pit and stove use must follow active Alaska burn restrictions. Never leave a fire unattended and fully extinguish every fire.

07

Parties, events, and commercial use

Parties and events require prior written approval. Commercial photography and filming also require prior written approval. Host approval does not waive the four-person overnight limit or replace permits, insurance, noise rules, public-land permission, or other legal requirements.

08

Care at checkout

Please place used dishes in the dishwasher and start the one-hour cycle. Set the living-room heater to 60°F. There is no need to wash sheets or towels; the host handles them. Guests are responsible for documented damage or extraordinary cleanup caused during their stay, subject to applicable law.

09

Privacy and communications

The cabin site collects contact details, stay dates, guest and pet counts, service-animal notice, selected extras, booking and secure reservation-portal messages, change or cancellation requests, payment references, and limited security or service logs. These details are used to price, confirm, support, secure, document, and legally account for the stay. Square receives buyer contact details and processes card data; the site stores payment references, not full card numbers. ZeptoMail handles transactional email, and the site’s hosting and database providers process data needed to operate the service. Calendar exports share unavailable dates only, without guest names or contact details. Records are kept only as reasonably needed for the stay, tax and accounting duties, disputes, fraud prevention, and security. Guest data is not sold or used for third-party advertising. Automated SMS and marketing require separate consent. Reasonable safeguards are used, but no online system can promise absolute security. Privacy questions or correction requests may be sent to info@matsucompass.com.

A question before booking?

Ask the people who host you.

Email info@matsucompass.com